When instituting any new office technology, there are bound to be some growing pains. But Online Fax has worked with so many offices and clients in the past, updating your staff and your office processes for this revolutionary internet fax service is a breeze. Below are some of the most common questions we get about our online faxing platform. Please peruse them at your leisure and, if you are still having trouble, please visit our Contact page for further assistance.
Questions
- Does OnLine Fax require a contract?
- How does OnLine Fax send a fax over the Internet?
- What are the system requirements to use OnLine Fax services?
- How does OnLine Fax receive faxes over the Internet?
- Does OnLine Fax need to be installed on our email server?
- Will OnLine Fax work with our email software?
- Our company requires secure email transmissions, how will that affect our faxes if we switch to OnLine Faxes?
- What does our technology staff need to know in order to provide training and support for our personnel using OnLine Fax?
- Does OnLine Fax allow maintaining an address/phone book for selection of fax numbers?
- Where do I get an OnLine Fax number?
- Can I continue to use my published fax number with OnLine Fax?
- How do I get an OnLine Fax number?
- When I receive an OnLine Fax how do I read it?
- Can I keep my current fax number?
- What types of documents can I fax?
- Is OnLine Fax a ‘web-based’ service?
- Does OnLine Fax allow maintaining an address/phone book for selection of fax numbers?
- Is OnLine Fax an ‘email to fax’ service?
- Do I need to log on to a website to retrieve my received faxes?
- Our software development company needs an internet fax solution interfaced with our software is this possible?
- Is there an option to become an OnLine Fax reseller?
Does Online Fax require a contract?
No! Our company is dedicated to working for you, providing quality service and products that keep your business operating efficiently. Therefore each day we work to earn and keep you as a customer. Our ‘no contract’ internet fax policy forces us to stay in touch with your needs.
How does OnLine Fax send a fax over the Internet?
Once the OnLine Fax software is installed on a computer you have the ability to fax out anything that can be printed: documents, invoices, reports, purchase orders, etc.. OnLine Fax software transmits a ‘tif’ fax image, account information, and a recipient list packaged into an email. This email can be sent by directly connecting to the OnLine Fax data center’s email server, or as an authenticated email client to your in-house email server.
What are the system requirements to use OnLine Fax services?
System Requirements: Send and receive OnLine Faxes on computers with Windows 2000, XP, Vista or a newer Windows version with 20MB available disk space. You may also receive OnLine Faxes to Apple, Unix, Linux and other operating systems that can read an Adobe PDF file.
How does OnLine Fax receive faxes over the Internet?
There are many different ways to configure OnLine Fax services, however typically each OnLine Fax user has a dedicated OnLine Fax number assigned to him/her. OnLine Fax provides this number as part of our service. When an internet fax is sent to a person's OnLine Fax number, our servers quickly receive the fax and forward it to the user's email address.
Does OnLine Fax need to be installed on our email server?
No! OnLine Fax is a workstation only software program and doesn’t interfere with your server operations.
Will OnLine Fax work with our email software?
Yes! No matter which email server or client software is used in your company, OnLine Fax will work. This is a huge benefit in that you never have to be concerned with conflicts between versions as with many other online faxing solutions. This is one example of our ‘keep it simple’ policy when developing software.
Our company requires secure email transmissions, how will that affect our faxes if we switch to OnLine Faxes?
If laws such as HIPAA, GLB and others require secure internet transmissions, OnLine Fax Secure provides 128-bit encryption on fax files.
What does our technology staff need to know in order to provide training and support for our personnel using OnLine Fax?
Technical support is included with OnLine Fax. It’s recommended that at least one technology person in your office perform one user installation to see how it works. After that, we provide support directly to your users for OnLine Fax questions and technical issues.
Does OnLine Fax allow maintaining an address/phone book for selection of fax numbers?
No. We feel there’s a better way to handle fax number lookup. OnLine Fax connects to address/phone books you already use, so you don’t have to maintain another list. OnLine Fax connects to hundreds of address/phone book databases, such as, Outlook, Act, Goldmine, Excel, Dbase, etc.
How do I get an OnLine Fax number?
When you subscribe to the Online Fax service, a number is automatically assigned to you.
Can I continue to use my published fax number with OnLine Fax?
Yes! It is easy to forward your existing fax number to the assigned OnLine Fax number, this will turn all your paper faxes into Adobe PDF files, which will be routed to your email inbox. You can even have multiple existing fax numbers forwarded to a single OnLine Fax number.
How do I get an OnLine Fax number?
When you subscribe to the OnLine Fax service a number is automatically assigned to you.
When I receive an OnLine Fax how do I read it?
Each OnLine Fax automatically arrives in you email inbox as an Adobe PDF file, which is easily opened using the free Adobe Acrobat Reader.
Can I keep my current fax number?
Yes! Use call-forwarding through your phone service or internal phone system to automatically transfer calls to your OnLine Fax number.
What types of documents can I fax?
Anything that can be printed from your computer can be sent through our web fax service.
Is OnLine Fax a ‘web-based’ service?
Absolutely not! A ‘web-based’ service means that in order to send a fax, you must first log-on to a website, then upload your documents and fax recipients or select recipients from another phone list maintained on the website. This type service greatly benefits the service provider company, but is a terrible inconvenience for the fax user.
Does OnLine Fax allow maintaining an address/phone book for selection of fax numbers?
We feel there’s a better way to handle fax number lookup. OnLine Fax actually connects to address/phone books you already use, so you don’t have to maintain a separate list. OnLine Fax connects to hundreds of address/phone book databases, such as, Outlook, Act, Goldmine, Excel, Dbase, etc.
Is OnLine Fax an ‘email to fax’ service?
Absolutely not! Using an ‘email to fax’ service you can only send a fax by creating a document, then attaching it to an email and addressing the email to the service providers specifications, usually faxnumber@fax_service_domain.com. The problem is these services only accept certain document types, therefore your fax must first be saved into that format, then one must browse and attach to an email. It’s a very cumbersome process, which might be suitable for an occasional fax.
Do I need to log on to a website to retrieve my received faxes?
No. Received faxes are emailed to you.
Our software development company needs an internet fax solution interfaced with our software is this possible?
Absolutely, please contact our support department regarding configuration details and resale opportunities, (866) 809-0399 option #1.
Is there an option to become an OnLine Fax reseller?
Yes, contact our sales department at (866) 809-0399 option #2.
On your way to creating your industry's most synergistic office, you may have some online faxing questions. For the most commonly asked questions we get here at Online Fax, see below. For help setting up your online fax software or help with any other issue not listed here, please contact us here.
